Nondiscrimination Policy

As a recipient of Federal financial assistance, Hannibal Regional Healthcare System (HRHS) does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of race, color, national origin, disability, age, sex, sexual orientation, gender identity or expression or disability in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, and in staff and employee assignments to patients, whether carried out by Hannibal Regional Healthcare System directly or through a contractor or any other entity with which Hannibal Regional Healthcare System arranges to carry out its programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964 (nondiscrimination on the basis of race, color, national origin), Section 504 of the Rehabilitation Act of 1973 (nondiscrimination on the basis of disability), the Age Discrimination Act of 1975 (nondiscrimination on the basis of age), regulations of the U.S. Department of Health and Human Services issued pursuant to these three statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 91, (and state laws or corporate policies, etc.).

Additionally, in accordance with Section 1557 of the Patient Protection and Affordable Care Act of 2010, 42 U.S.C. § 18116, Hannibal Regional Healthcare System does not exclude, deny benefits to, or otherwise discriminate against any person on the ground of sex (including gender identity) in admission to, participation in, or receipt of the services and benefits under any of its health programs and activities, and in staff and employee assignments, whether carried out by Hannibal Regional Healthcare System directly or through a contractor or any other entity with which Hannibal Regional Healthcare System arranges to carry out its programs and activities.

In case of questions, please contact:
Provider Name: Hannibal Regional Healthcare System
Contact Person/Section 504 and 1557 Coordinator: Director of Risk Management
Telephone number: (573) 248-5290
TDD or State Relay number: 711 or TTY/ASCII: 1-800-735-2966

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available on the HHS Office for Civil Rights website. Visit https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf to file online or download a form to print and send by U.S. mail at https://www.hhs.gov/sites/default/files/ocr-cr-complaint-form-package.pdf.

Availability of Language Assistance Services and Auxiliary Aids and Services

Hannibal Regional Healthcare System:

  • Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language assistance services to people whose primary language is not English, which may include:
    • Qualified interpreters
    • Information written in other languages

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact your healthcare provider or call the main operator at 573-248-1300. If you need further assistance, contact HRHS Risk Management.

If you believe that Hannibal Regional Healthcare System has failed to provide these services or discriminated in another way, you can file a grievance in person or by mail, e-mail, phone or fax:

ATTN: HRHS Risk Management
6500 Hospital Drive, Hannibal, MO 63401
HRHS.riskmanagement@hannibalregional.org
Telephone number: (573) 248-5290
Fax: (573) 629-3523

If you need help filing a grievance, HRHS Quality Management is available to help you.

Notice of Availability of Language Assistance Services and Auxiliary Aids and Services

ATTENTION: If you speak English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-573-248-1300 (TTY:1-800-735-2966) or speak to your provider.

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-573-248-1300 (TTY:1-800-735-2966) o hable con su proveedor.

als u Nederlands spreekt, zijn er gratis taalhulpdiensten voor u beschikbaar. Passende hulpmiddelen en diensten om informatie in toegankelijke formaten te verstrekken, zijn ook gratis beschikbaar. Bel 1-573-248-1300 (TTY:1-800-735-2966) of spreek met uw provider.

 注意：如果您說[中文]，我們可以為您提供免費語言協助服務。 也可以免費提供適當的輔助工具與服務，以無障礙格式提供資訊。請致電 1-573-248-1300 (TTY:1-800-735-2966) 或與您的提供者討論.

Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa 1-573-248-1300 (TTY:1-800-735-2966) o makipag-usap sa iyong provider.

الإنجليزية، تتوفر لك خدمات مساعدة لغوية مجانية. كما تتوفر أيضًا وسائل مساعدة وخدمات مناسبة لتقديم المعلومات بتنسيقات سهلة الوصول. اتصل على الرقم 1-573-248-1300 أو (TTY: 1-800-735-2966) تواصل مع مقدم الخدمة.

Se você fala português, serviços gratuitos de assistência linguística estão disponíveis para você. Auxílios e serviços auxiliares apropriados para fornecer informações em formatos acessíveis também estão disponíveis gratuitamente. Ligue para 1-573-248-1300 (TTY:1-800-735-2966) ou fale com seu provedor.

Yoo afaan oromoo dubbattu ta'e, tajaajila gargaarsa afaanii bilisaa fayyadamuu dandeessu. Deegarsootaa fi tajaajiloota gargaaraa sirrii ta’ee fi odeeffannoo bifa dhaqqabamaa ta’een kennamus bilisaan ni argattu. 1-573-248-1300 (TTY:1-800-735-2966) irratti bilbilaa ykn dhiyeessaa keessan haasofsiisaa.

صحبت می‌کنید، خدمات کمک زبانی رایگان در دسترس شما قرار دارد. کمک‌های کمکی مناسب و خدمات ارائه اطلاعات در قالب‌های قابل دسترس نیز به صورت رایگان در دسترس هستند. با شماره ‎1-573-248-1300 (TTY:1-800-735-2966) تماس بگیرید یا با ارائه‌دهنده خدمات خود صحبت کنید.

ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки.  Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных
форматах также предоставляются бесплатно. Позвоните по телефону 1-573-248-1300 (TTY:1-800-735-2966) или обратитесь к своему поставщику услуг.

ATTENTION : Si vous parlez Français, des services d'assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 1-573-248-1300 (TTY:1-800-735-2966) ou parlez à votre fournisseur

ትኩረት፡ አማርኛ የሚናገሩ ከሆነ፣ የነጻ ቋንቋ ድጋፍ አገልግሎቶች ለእርስዎ ይገኛሉ። መረጃን በተደራሽ ቅርፀቶች ለማቅረብ አግባብ የሆኑ ረዳት ረድፎች እና አገልግሎቶች እንዲሁ በነጻ ይገኛሉ። 1-573-248-1300 (TTY:1-800-735-2966) ይደውሉ ወይም አቅራቢዎን ያነጋግሩ

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung.
Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formatenstehen ebenfalls kostenlos zur Verfügung. Rufen Sie 1-573-248-1300 (TTY:1-800-735-2966) an oder sprechen Sie mit Ihrem Provider.

주의: [한국어]를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 이용 가능한 형식으로 정보를 제공하는 적절한 보조 기구 및 서비스도 무료로 제공됩니다. 1-573-248-1300 (TTY:1-800-735-2966) 번으로 전화하거나 서비스 제공업체에 문의하십시오.

PAŽNJA: Ako govorite bosanski, dostupne su vam besplatne jezičke usluge. Odgovarajuća pomagala i usluge za pružanje informacija u pristupačnim formatima takođe se pružaju besplatno. Pozovite 1-573-248-1300 (TTY:1-800-735-2966) ili kontaktirajte svog pružatelja usluga

LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 1-573-248-1300 (TTY:1-800-735-2966) hoặc trao đổi với người cung cấp dịch vụ của bạn.